Frequently Asked Questions (FAQ)

5 things you should ask about Us.

• We are a small family business specialising in custom framing all forms of artworks, posters and pictures including mirrors of various styles.
• Over the past 50 years, we have been happy to exceed many of our customers expectations - see for some testimonials.
• We can match most existing frames and mirrors in both style and quality from our extensive sources. Contact Us for your special needs.
• As well as sell beautiful frames and mirrors, we also custom frame all sorts of things to enhance enjoyment and value.
• Click on football jumpers, trophies, medals, certificates models, and tapestries to see how we protect and enhance the display of these valuables.

• Yes it is! - and here are the reasons.....
• Our website is not designed for online purchases, so your ID and financial credentials can never be stolen or compromised here.
• You can make an Order to have us reserve your Ordered Items for either, a no-obligation in-store inspection
• or get a delivery quotation for your Ordered Items to your location if you are keen on a delivery or can't come into our shop.
• It should go without saying but there will never be any unsavoury, illegal or misleading content, either in our bricks'n'mortar shop or this website.
• Nor will we ever link to any site that does not match our highest ethical standard.
• We do not keep any records online of your details except for an email address if/when you signup for our free Monthly Newsletter.

• YES. New glazing and frame repairs are done as needed.
• Our expertise ranges all the way up to Archival and Conservation Standard.
• If your treasure needs Museum Standard we will point you in the right direction.
  
• See Question 9 for more details on this important topic.

• PHOTO RESTORATION is the answer. Our photo restorations are first class.
• Check it out here!
• We also restore and clean paintings. See this example.
• Just Contact Us if you think we can help...

• We are conveniently located at 488 Mt. Alexander Road (cnr Warrick St.) Ascot Vale. On tram route #59
• Easy parking in front of shop or numerous side streets if you don't use public transport.
• We are open 9.30am to 5.30pm Monday to Friday and 9.30am to 3.30pm on Saturdays.
  
• Of course you can Contact Us or make an Order or Reservation online, anytime.
  
  

10 most common questions about Picture Frames.

• 1. How much will my framing cost?
  • This will depend on your framing size and components required.
  • There are often very many options, depending on your needs.
  • Our best suggestion is to bring in your piece for consideration, and suggestions.
  • We offer a free design and quote service and we are also willing to estimate costs over the phone if necessary.
  • However, we can give only a limited amount of design advice without the picture in front of us.
    
    
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• 2. How long will my framing take?
  • Usual production time is 5 to 10 working days.
  • This depends on material availability, and complexity.
  • Click here to Contact Us with some details for a free estimate.
    
    
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• 3. But I need an urgent job. Can you help?
  • Certainly! Once we know details, we can focus on the job in hand and meet your needs, depending on material availability, and time.
  • Just phone (03) 9370 5744 during working hours or Contact Us with some details for a free estimate.
    
    
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• 4. Do you frame Football jumpers, Rugby jerseys or Soccer shirts, and how much does this cost?
  • Yes. We do a lot of football jumpers and soccer jerseys. Our special pinning method stretches the jumper or jersey perfectly.
    
  • Importantly We use NO GLUE, so the jumper is in mint condition, which adds to its value, and longevity.
    
  • COST. As you would expect the price does vary, starting from what size it is and whether it is a long or short sleeve jumper.
    
  • Then it depends on additions required like photos, badges or information plates.
    
  • We like to "showcase" the jumper by keeping it off the glass, which gives you a "showcase" effect.
    
  • This sometimes (depending on the frame chosen) requires us to make a "back extension" which costs a bit more, but is well worth it.
    
  • Prices usually range from $250 to $500. TIP. Most customers comment that the framed item is bigger than they imagined, so it is a good idea to first consider where to hang your jumper.
    
  • ANOTHER TIP. If you want a descriptive title plate, consider the wording, and also the inclusion of photos, badges, or other relevant memorabilia.
    
  • Just Contact Us for a detailed quote for your exact needs.
    
    
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• 5. How about Medals framing or needlework framing?
  • YES. Bring in all medals, badges, documents, and Certificates, and we can get to work designing a brilliant and decorative piece of memorabilia.
  • Needlework, tapestries, doilies… any material at all. We frame and protect.
    
    
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• 6. Can you match the frame I bought years ago?
  • That depends. We use all suppliers, and importers, so if it is available at all, we can get it for you.
    
    
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• 7. Should I glue my picture down and what glazing should I use?
  • Depends on what end result you want. Generally, if it is valuable or a collector's item, it should NOT be glued down. If you want a perfectly smooth finish, then glueing is often the answer.
  • There is a vast range of glazing options from glass, non-reflective materials, Perspex to conservation options.
    
    
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• 8. Will my picture fade?
  • Any light will affect most pictures. Any pictures should not be hung in direct sunlight. If you are concerned, we offer a range of conservation glazing, which can reduce the effect of light damage by up to 99%. We can advise you in detail.
    
    
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• 9. What is archival framing?
  • This type of framing is used to preserve and protect a precious item, such as:
      ♦ an important certificate or a valuable document
      ♦ a rare picture or photo
      ♦ a collectable stamp or coin
      ♦ a treasured tapestry or etching
      ♦ memorabilia item such as a war medal, jumper or hat
      ♦ an investment in a limited edition print or original painting.
    
  • You will want to preserve it indefinitely, but still have the pleasure of viewing it in the most appealing presentation.
  • To achieve this we use only archival products, with no acid content, or damaging chemicals.
  • Typically, cotton rag board, archival tapes and methods would be used.
  • We have an amazing range of glazing options, which can provide up to 99% UV protection from the light that causes damage and fading.
  • This includes a full range of conservation glasses and acrylics, to suit every need.
  • You can visit us with your precious piece with total confidence for a comprehensive range of options to suit you because we specialise in this type of framing.
    
    
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• 10. Can you Deliver and Can you hang my picture for me?
  • Yes! All prices displayed on the website EXCLUDE Delivery. If you want us to arrange delivery please ask for a quote.
  • See anything in this website that you want us to hold for your obligation-free visit and inspection? Just add to your "Selection", then click the "Place an Order" button and then select the Option to have us provide you with an obligation-free Delivery cost.
  • AND Yes! We have a range of experienced trades persons to safely hang your picture.
    
    

5 most common questions about Mirrors.

• 1. What mirror size would be best for my space?
  • You can solve this problem yourself, by putting up a suitably sized and shaped sheet of paper (via Blutack® is fine) on the wall, where you might want the mirror.
  • Adjust the size and location until you are completely satisfied.
  • You will be surprised how this simple process eliminates all doubt.
  • TIP. If you are not sure if you should go for a smaller or bigger size, most times the bigger the better.
  • This is because the mirror will not cramp the space. Instead, it will expand it and reflect all the good things in the room!
    
    
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• 2. What is the best Style of mirror?
  • Usually the best style is what makes you happy.
  • If you are keen on the same style as the house period then we can show you options that suit.
  • There are many for each period and taste. Many more than our website can hold.
  • Check out these Styles, and if none excite you, Contact Us for more options.
    
    
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• 3. Should I have a Gold, Silver, Black or White frame?
  • If you have silver taps in the bathroom, most would say silver framed mirror; right?
  • Yes mostly, but you can mix gold and silver too! Maybe even frameless would look great.
  • Don't restrict yourself. Ask us about the options you may not have thought about.
  • And yes, if you love it - it works - decision made.
    
    
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• 4. What shape of mirror should I have?
  • We have all shapes - Square, Rectangle, Round, you name it!
  • Look at the shape of the wall, and the other furniture.
  • If everything is "squarish", then some would say use a square or rectangular mirror.
  • However, a round or oval can break up the monotony and become a brilliant feature.
  • Octagonal or diamond shapes can appeal too.
  • Check out these Shapes, and if you can't see what you want Contact Us and we will get it for you!
    
    
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• 5. Mirror or Picture? What should I choose?
  • A good mirror has many advantages over a picture.
  • It makes the room look bigger, as well as bringing more light into the room.
  • It has a practical benefit in enabling you to see how good you look!
  • It doubles the enjoyment of the nice furniture you have in the room, or may reflect on the nice garden outside.
  • In a dining room where there is a bowl of fruit on the table, they say you enjoy the fruit 3 times.
  • Once when you see it on the table, when you see it in the mirror, and also when you eat it!
  • Also, usually a mirror does not date, and can increase the value of your house if it suits the house style.